According to a study by Malcolm Gladwell reported in his latest book “Talking to strangers” (highly recommended), if you use subjective elements to make a decision, you have one chance in four of making a mistake.
Gladwell asserts that each of us is not able to judge a person by their behavior. And to give strength to his thesis he brings several documented examples.
In fact, one of his studies analyzes the sentences of bail in the United States and has statistically demonstrated that the decisions taken by an algorithm turned out to be more effective than 25% of those taken by the judges.
Why? Simply because all the judges can talk to the defendants at the trial and, therefore, be influenced by them. The fewer subjective elements we face, the more we can make better decisions. Valid in every field.
I don’t know where the future will lead, but I can say that if we delegate some things, like decisions in the courts, driving cars etc … to artificial intelligences, the world should improve.
But only if they have been made as perfect as possible. What would happen if the court’s algorithm condemned innocent people? Or if a vehicle’s software brought it into the wrong lane?
What matters, in my opinion, are the processes with which you build products or regulate work relationship. If objective rules are applied, the possibility of making mistakes is minimal. And the less you miss, the more you collect.